Type: Driver
File Name: avaya_iclarityadmin_19064.zip
File Size: 10.2 MB
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Supported systems: Windows XP (32/64-bit), Windows Vista, Windows 7, Windows 8.1, Windows 10
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It can manage end points, Avaya one-X Avaya iClarityadmin_archive users, and agent configuration data from a central location. This is an optional solution that can be deployed based on management requirements.

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Avaya one-X Agent Central Management has a task-based user interface that helps in efficient and effective management of Avaya oneX Agent users and user settings. The user interface is consistent with the Avaya one-X Agent Avaya iClarityadmin_archive interface for the respective settings and therefore is easy to configure. The prominent features of Central Management are listed below: Provides centralized control of end points. Allows creating parent and child templates that can be assigned to agent groups based on role and business area.

Centrally controls agent from accessing various critical client settings. Imports multiple agent profiles, with their customized settings, from an existing setup. Supports Active Avaya iClarityadmin_archive User infrastructure.

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Centrally stores setting changes made by an agent and makes them available the next time the agent logs on. Centrally stores and manages predefined location data and links the desktop client to Communication Avaya iClarityadmin_archive. This enables agent hot-desking. Profiles A Profile is a collection of pre-configured settings and preferences. Agents can select profiles to load the pre-configured Avaya iClarityadmin_archive required to handle calls. Administrators can design profiles for agent groups and deploy them with the installation. Most user interface settings have a Read Only attribute.

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If the Read Only attribute is Avaya iClarityadmin_archive to true, agents cannot change the settings for the corresponding field on the user interface. The Read Only attribute works hierarchically, which means the attribute value set for parent applies to all its children elements. This provides granularity to control agent permissions. Security and Management features Avaya one-X Agent provides agents with options for a secure implementation. All passwords are stored in encrypted format. Silent installation In Avaya one-X Agent, Avaya iClarityadmin_archive without user interaction are accomplished through the use of MSI command-line parameters.


Agent can use these addresses if call signaling on the original C-LAN circuit pack fails. Support for server Avaya iClarityadmin_archive balancing across gatekeepers Registration and usage of Communication Manager can be distributed across multiple C-LAN circuit packs within a network region.

Administrators guide for avaya communication manager - [PDF Document]

This increases performance and reliability for all IP endpoints. IP Agent is often a call center's first step towards SIP and Presence, improving agent productivity both in the office and in the virtual office with its strong integration and interoperability with other applications. IP Agent can provide a screen pop of customer-contextual data when integrated with Advanced Segmentation. It interoperates with Internet Explorer and Outlook to provide click-to-dial. IP Agent can address several separate client scenarios or requirements: Provides a PC-based agent Softphone Avaya iClarityadmin_archive allows agents to focus all their attention on the PC, rather than splitting their time between two devices to complete a transaction. Delivers a sophisticated, full-featured remote agent solution. Provides the same user interface for remote and on-premise agents to help reduce training time.

Avaya is creating and executing one of the best suites of Contact Center solutions in the industry.

The IP Agent application will interact with and access these solution features and capabilities and bring them wherever an enterprise chooses to put its workforce - at home or in the office. Customers can either use the Avaya iClarityadmin_archive installation provided with IP Agent or can customize the installation to meet their specific deployment needs.


In conjunction with the new configuration utility, newly documented registry settings provide administrators the ability to generate custom registry configuration files for any user, simplifying the process of setting parameters such as program options and feature access. The Secure Desktop Avaya iClarityadmin_archive brings IP Agent R7 in conformity with Microsoft best-practice security guidelines by storing all configuration files and user-specific information in Windows user specific locations. A single PC can now be used by multiple users, all with individual settings. Support for new Contact Center capabilities — New Avaya terminals are now added to the list of natively supported IP Agent telephones — theand C, and IP Agent R7 also supports a digit dial plan.

Any item that can appear on the Windows desktop — up to 20 icons - can be added here. And, two dynamic parameters can be added as well.

Web Dialer Enhancements — Provides more support for international number formats, one-click dialing from arbitrary customer selected text and support for Microsoft Internet Explorer 7. Agents have access Avaya iClarityadmin_archive the full range of Avaya agent capabilities using an intuitive, customizable, graphical user interface GUI using standard Microsoft Windows conventions. Agents can customize their desktop by selecting their most frequently used phone Avaya iClarityadmin_archive for display in a separate window. Support calls related to the iClarity Administrator Controls Tool fall under the first A password is required to extract the files in this archive.

tributed as archive that can be found in the IP Agent Application. A second configuration tool, the iClarity Administrator Controls.

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